Residents living in sheltered housing across the East Riding are being consulted on proposed improvements to their accommodation and services.

East Riding of Yorkshire Council owns and manages just under 1,800 sheltered housing properties across 47 schemes and is looking to transform the service with the aims of:

– Providing a fairer model;
– Promoting independence;
– Promoting integration between housing, health and social care agencies;
– Offering services tailored to individual’s needs;
– Enabling residents to access a wider range of services and support; and
– Promoting opportunities for community engagement to help reduce social isolation.

The proposals have been developed following an initial public consultation in September and October 2016 in which all East Riding residents (including current tenants) and other key stakeholders were invited to express their views about sheltered housing.

More than 1,700 responses were received, 51% of which were from current sheltered housing tenants and 95% were from people aged 56 years or older.

Key findings from the initial research were that people considering a move to sheltered housing wanted to feel safe and secure and they wanted support to be affordable, specific to their needs and flexible if those needs changed.

Workshops were also held with a wide range of council services, tenants and other sheltered housing providers.

Health organisations such as the East Riding of Yorkshire Clinical Commissioning Group, City Healthcare Partnership and NHS Foundation Trust were also consulted to ensure that proposals linked into reforms to better integrate health and social care services.

The proposals include the creation of “rapid response and recovery” accommodation to allow people with an assessed need for social care to be discharged from hospital sooner and the transformation of the warden service to deliver a preventative support service through the addition of a new tier of Lifeline.

This will provide individually-tailored support plans to tenants and other residents in the community so they can continue to live independently in their own home.

The proposals, which are not driven by a savings target, would seek to make better use of the council’s limited preventative budget. They would result in staff and technology coming together to offer individually-tailored support plans to help keep people in their own home and out of hospital or residential care.

In addition, a number of new roles would be created focused on enhancing the management of the accommodation and increasing community engagement.

The proposals also include enhancing the quality of the accommodation through improvements to the accessibility of the schemes (i.e. lifts, ramps and wet rooms), improving communal lounges and building scooter stores where possible.

New eligibility criteria would be introduced for future tenants based on health and wellbeing assessments, helping the council to meet the housing needs of a range of vulnerable groups and not just older people. However, no current tenant will be expected to move house as a result of the proposals.

This second stage of consultation is running until the end of October and will see every tenant contacted for their views on the proposals and what they mean for the housing scheme where they live.

Drop-in sessions have also been arranged so tenants can seek help with the survey and ask questions about the process. Tenant representatives will be on hand to ensure that everyone has the chance to have their say.


Nick Procter
Communications Manager
East Riding of Yorkshire Council

6 October 2017