The Christmas and New Year period is typically a time when people spend time with loved ones.
But there are some people who, due to poor health or mobility, a lack of family, or a desire to spend time away from the hustle and bustle of family time, need extra support to live independently in their own homes.
That is where the East Riding of Yorkshire Council’s Lifeline and Responder service can help, with a dedicated team working around the clock to ensure the safety of some of the region’s most vulnerable people, while giving their loved ones that all important peace of mind over the Christmas period and beyond.
Over the past 12 months Lifeline has dealt with over 385,000 incoming and outgoing calls for residents who rely on the service to provide 24/7 reassurance, support and if needs be an emergency response.
Of these calls, the latest statistics show that 99.83% of these calls were responded to within three minutes, and 97.77% were responded to in less than one minute.
Lifeline community responders attended over 12,782 calls over the same time period, including personal and technical responses.
Councillor Richard Harrap, council portfolio holder for adult and carer services, said: “For thousands of people the Lifeline service is just that, a vital life line providing reassurance, help and support not only to those who have the service installed in their homes but to their family and friends who can rest assured that someone is looking out for their loved ones 24 hours a day, seven days a week, 365 days of the year.
“By giving the gift of Lifeline to a loved one this Christmas, family and friends can enjoy reassurance and peace of mind over the festive period and beyond.”
Lifeline’s control centre, which is based in Driffield, houses its control operators and technician services, while the service has community responders working right across the East Riding.
There are a range of services available which are tailored to the needs of individuals to help them continue living as independently as possible within their own homes.
These individuals could be people living with dementia, disabilities, or mobility issues; someone who has recently been discharged from hospital, have assessed social care needs; those at risk of domestic violence, racial harassment, repeat victimisation or distraction burglary.
Lifeline also safeguards council employees who are working over the Christmas period and gives carers respite by, for example taking away the need for those all important ‘just in case’ checks which are instead carried out by the Lifeline and responder service as needed.
Through the use of Telecare technology the service responds to calls by contacting a person’s relative, neighbour, doctor, community responder or if needs be the emergency services, depending on the circumstances.
To find out more about how the service could help you or a loved one call (01377) 256264, email lifeline@eastriding.gov.uk or visit www.eastriding.gov.uk

Sara Morton
Press Officer
East Riding of Yorkshire Council