East Riding Leisure is celebrating National Customer Service Week next week, giving an opportunity for customers to get to know their local leisure centre team better.
Several of the ten leisure centres across the East Riding will be holding customer forums during National Customer Service Week, including managers’ surgeries.
The centres are looking for people to nominate their Customer Service Champions – staff members who have gone beyond the call of duty.
The East Riding Leisure website www.eastridingleisure.co.uk/promotions/national-customer-service-week includes an opportunity for leisure centre users to nominate and thank staff – whether instructors or reception staff – for their excellent customer service, help or advice they have given, or perhaps for a particularly motivating class.
People are also being asked to complete a short customer survey on the same website about the leisure centre they use, and in return they will be entered into a prize draw for a chance to win free membership for one month.
Councillor Richard Burton, portfolio holder for leisure, tourism and culture, said: “Excellent customer service is a vital part of what we strive to deliver in our leisure centres.
“I hope that lots of our customers will want to nominate Customer Service Champions via our website, and we look forward to a good response!”
Full details of sessions during National Customer Service Week and how to nominate Customer Service Champions are on the East Riding Leisure website: www.eastridingleisure.co.uk/promotions/national-customer-service-week
Events next week include
East Riding Leisure Hornsea
Monday 2 October -MEET AND DISCUSS- with the Senior Facility Manager David Chalmers: 10am-12 noon
Tuesday 3 October -HEALTH ADVICE DAY -speak to members of the gym team about healthy eating,general fitness 9am-8pm
Wednesday 4 October-MEET AND DISCUSS -With the Fitness coordinator Mike Audsley 10am-12 noon ,lifestyle goals, exercise classes ,aqua/swimming programme, membership options
Friday 6 October -MEET and DISCUSS-With the Catering and dryside officer Jon Williams 10am -12noon Healthy eating options, sports clubs,hall bookings and bouncy castle birthday parties
East Riding Leisure Beverley
Tuesday – Rise to the Challenge
Customers have been invited to “Rise to the Challenge” and team teach their favourite class with their choice of instructor.
Wednesday – Getting the Board on board
Senior management at the centre will be taking on the role of the Lifeguard Team and going back to wearing red and yellows for the day.
Thursday – Unlocking your Potential
Staff will have the opportunity to gain work experience in a new job role for the day.
Friday – Recognition
Presentation for National Customer Service Week nominees.
East Riding Leisure South Holderness
Tuesday 3 October -MEET and DISCUSS -With the Senior Assistant Manager Sarah Harney 11-2pm ,swimming programme, casual club,lessons or primary,sports hall activities
Wednesday 4 October -HEALTH ADVICE DAY-With Fitness instructor Patricia Park 3pm-8pm : Healthy options,lifestyle balance,memberships
Thursday 5 October :MEET and DISCUSS-With Senior Facility Manager David Chalmers 10am-1pm All topics available regarding the centre and its operation
East Riding Leisure Driffield
Nominate your employee Service Champion
Customer Quiz – a chance to win a month’s free membership
Suggest the caption (to a staff team photo) competition – a chance to win a free family swim voucher.
East Riding Leisure Francis Scaife, Pocklington
Nominate your employee Service Champion
Guess the baby competition – a chance to win two free family swim vouchers.
East Riding Leisure Goole
This year we will be hosting a Sports Quiz with the prize being a free family swim pass.
‘Staff Bake Off’ competition, where customers will be asked to select the best staff bake which will be on display at reception and the winner of the competition will receive a free family swim pass.
We will also be conducting a mini survey on our new online booking system which has recently been installed, swim lesson development and how we may improve cleanliness in changing areas. There will be section where customers can put forward any other comments or areas of improvement for our service.
Once again this year customers are free to visit reception to nominate East Riding Leisure Goole’s ‘Customer Service Champion’.
Finally, in October we will have a Customer Forum where customers and staff can discuss their ideas.
East Riding of Yorkshire Council