Update from NHS East Riding of Yorkshire Clinical Commissioning Group

Help us help you get the treatment you need

The coronavirus pandemic has resulted in a decrease in people accessing NHS services for a range of conditions that are not related to coronavirus.

This appears to be impacting: adults and children attending at A&E departments for urgent and emergency medical issues, including serious conditions such as stroke and heart attacks; cancer patients attending their ongoing treatments; and expectant mothers attending for regular scans.

The NHS ‘Open for business’ campaign has been created to help address this issue by giving people permission to access NHS services and reassuring them that they won’t be a burden on the NHS.

To find out more about this national NHS England campaign, please click here.

If you need medical help, the NHS is still here for you.

Humber Coronavirus now open testing centre at the Humber Bridge A drive-through coronavirus testing facility is now open at the Humber Bridge car park (north) as part of the Government’s UK-wide drive to increase testing for thousands more NHS and other key workers in England.

The site sits alongside a rapidly expanding network of testing sites being set up around the UK, and is operating on an appointment-only basis for NHS staff and other key workers.

Employers can register and refer self-isolating staff and individual employees can also book a test directly for themselves or members of their household who are experiencing symptoms. This will mean key workers and the people they live with will have the reassurance of knowing whether their symptoms are caused by coronavirus and can make an informed decision about whether they are well enough to return to work.

 Chair of the Humber Local Resilience Forum Chris Blacksell said, 

“We are really pleased that we are able to host this facility in our area.  The facility provides crucial access locally to NHS and other key workers for them to be tested. This will help in the fight against Coronavirus as it will help our key workers across  the Humber area to get back into work more quickly and continue to support the efforts across health, social care, emergency services and other sectors.”

Re-engage (formerly Contact the Elderly) launch new Call Companion service

In response to the COVID-19 crisis, Re-engage (formerly Contact the Elderly), have suspended regular social gatherings in Hull east, Hull West, Cottingham and Beverley and have created a new service for older people called Call Companions.

The guests in the existing groups are receiving calls from volunteers and the team now have volunteer capacity to reach more older people. It is hoped that Call Companions will become a permanent addition to their work.

Call Companion’s is very simple: a volunteer calls the same older person between two and four times a month at a mutually agreed time for an informal chat. Calls will last for around 30 minutes. The programme is aimed at people who are:

  • 75 or older
  • Living alone or in sheltered housing with little or no contact with family or friends
  • Struggle to leave their house in normal times

To fully benefit from the service the Call Companions ask that the older people have sufficiently good hearing to take on regular phone conversations.

All volunteers receive training, which includes safeguarding, signposting to other services, and how to engage in difficult conversations. Call Companions are supported by call coordinators who monitor the success of the partnership for both the older person and volunteer. If an older person takes part and subsequently decides it is not for them, there is an easy way for them to leave.

If you know anyone who would benefit from Call Companions, please refer them (with their consent) using the online form our website here.

Once the application is received the team will start the process of matching the older person with a volunteer and they will hear back as soon as possible.

Patient Advice and Liaison Service
The NHS is working extremely hard during these difficult times to face up to the challenges brought by the Covid-19 pandemic.

Nevertheless, the NHS services which patients receive, whether in or out of hospital, should continue to be safe and high quality. We know that in the vast majority of instances this remains the case, however where patients do have concerns regarding their care or treatment, we would encourage these to be raised as usual.

Patients can raise concerns directly with those who are involved with providing their care, or they can contact the CCG through our Patient Relations team. This team is still receiving and responding to queries, concerns and complaints from patients about NHS services. Emails and telephone calls are being monitored on a daily basis, however please note that it is not always possible to answer every telephone call; if you leave your name and telephone number somebody will call you back.

This team can be contacted on 01482 672047 or More information can also be found on our website:

Hull and East Yorkshire Mind extend support to 24/7 to help local people experiencing poor mental health
Local mental health charity Hull and East Yorkshire Mind have extended the hours of their Information and Advice Line to 24 hours a day to support local people who may be finding things difficult during the current Covid-19 crisis. The information line is available for everyone in the Hull and East Yorkshire area.

The service, which originally ran from 9am-5pm Monday-Friday has now been extended as part of a joint partnership between Hull and East Yorkshire Mind and Humber Teaching NHS Foundation Trust.

The Information and Advice Line is there for people across Hull and East Yorkshire who are struggling with their mental health, or would just like information, advice or local signposting information.

If you are struggling with your mental health and would like some information or advice, you can call 01482 240133 24 hours per day 7 days a week, or email

Alternatively, you can visit for more information on managing your mental health during the coronavirus outbreak.

East Riding Voluntary Action Services – Youth Events         

East Riding Voluntary Action Services (ERVAS) provide support to the voluntary, community and not for profit sectors (VCS). During the Covid-19 pandemic, they have arranged a number of exciting events for children and young people, including a virtual youth hub, mental health event and telephone support line. 

Further details can be found by clicking here.

CallER – Befriending Service
Hull and East Yorkshire Smile Foundation (HEY) have launched a new befriending service for residents in the East Riding. Isolated residents are now able to pick up the phone for support and friendship.

The CallER service is available through a single, local phone number – 01482 215929. Calls into the service are directed to a pool of registered and trained volunteers.

This service is operation 8am to 10pm every day. If you know of anyone who could benefit from this service please share the details with them.

Please help us in promoting this fantastic service by sharing it as widely as you can and encouraging people who may benefit to access it.

More information can be found online at

Community Welfare Checks
HEY Smile are looking for volunteers to perform face-to-face welfare checks on the most vulnerable people living within communities in the East Riding of Yorkshire, to ensure they are okay and have enough food, heating, medical supplies etc. 

It is hoped by identifying and visiting the most vulnerable groups of people, we will be able to share with them all the information they need to access the help and support available within their local community hubs. 

If you would like to offer your support, please get in touch with HEY Smile by clicking here.

Alzheimer’s Society – Protecting yourself and others against Coronavirus and Scams
For people living with Alzheimer’s or Dementia, the coronavirus (COVID-19) pandemic may increase their susceptibility to the risk of financial abuse due to being home alone, answering telephones and being on the internet more than usual.

In response the Alzheimer’s Society, in partnership with Friends Against Scams and National Trading Standards Scam Team have created an information poster providing important information on how to protect yourself and others against scams.

For more information on the Alzheimer’s Society and the work they do, please click here.

To download and view the poster, please click here.

Domestic Abuse support
The household isolation instruction as a result of coronavirus does not apply if you need to leave your home to escape domestic abuse. Police and support services are still available to help anyone experiencing domestic abuse including coercion.

If you believe a child is suffering you should report your concerns. The right support needs to be offered to the child and their parents or carers.
Tel:  (01482) 395500 Monday to Thursday 8.30am-5pm, Friday 8.30am – 4:30pm.
Tel:  (01482) 393939 if it is outside normal office hours

If you are, or someone you know is, in immediate danger call 999.

Silent Solution: If you ring 999 on your mobile but are too scared to speak or make a noise press 55 to confirm there is a genuine emergency.
For more information about Silent Solution please click here.  

Humber Acute Services Review – Programme Update
The Humber, Coast and Vale Health and Care Partnership are currently undertaking a Humber Acute Services Review, looking at how we can provide the best possible hospital services for the people living in the area, whilst making best use of the money, staff and buildings available.

The Partnership has recently published a programme update detailing the work undertaken so far. To read the latest programme update, please click here.

Please stay home, stay safe, and keep smiling.

Best Wishes

NHS East Riding of Yorkshire Clinical Commissioning Group

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