ERYCCG Weekly Update 4th May 2020

Help us help you get the treatment you need over the bank holiday weekend

To help with the increased demand due to coronavirus (COVID-19), GP practices, pharmacies and Urgent Treatment Centres (UTC) across Hull and East Riding of Yorkshire will remain open on the bank holiday Friday, 8 May 2020.

If you need to be seen by a GP or other clinician on the bank holiday Friday, please be aware that you may be directed to another nearby practice instead of your usual practice. 

Many pharmacies will also be open on bank holiday Friday between 2pm and 5pm and a limited number will be open in the morning. You can find the latest pharmacy bank holiday opening hours across Hull and East Riding here.

Access to GP and pharmacy services over the weekend (Saturday and Sunday) will operate in the same way as any normal weekend. For information on how to access GP services on evenings and weekends, click here for Hull and here the East Riding.

If you need urgent medical help, use the NHS 111 online service. If you cannot get online, call 111. UTCs can treat minor ailments such as cuts, burns and suspected fractures, with no appointment necessary. Find out more about East Riding UTCs here and Hull UTCs here.

If you are in a serious or life threatening emergency, call 999.

Please remember that if you need medical help, the NHS is still here for you.

Tips for ordering prescriptions during the COVID-19 pandemic.
If you require medication to manage a long-term condition, we wanted to share with you some tips on how to effectively order your repeat prescriptions to ensure you don’t run out of medication during the current Covid-19 lockdown:

  1. Order repeat prescriptions in your usual quantities at the usual time. Over ordering of your medicines may mean someone else has to go without their medicines.
  2. Order your usual prescription online or by an app. Do not go to your GP practice or pharmacy to order prescriptions and only phone them if you cannot order online or by an app. You can find out about ordering medicines online at
  3. If you have a prescription to collect:
    1. If you are 70 or over, have a long-term health condition or are pregnant you should arrange collection by a relative or friend, or ask your pharmacy for help with delivery
    2. Ask any relatives and friends who are delivering your medicines to make sure they have seen you pick up the bag
    3. If your medicines are being delivered make sure you keep a safe distance when you receive them.
    4. For everyone else, if you are going into a pharmacy in person, follow social distancing rules and the rules put in place by the pharmacy to protect you and their staff

Don’t fall foul to coronavirus fraudsters
Criminals are exploiting the coronavirus pandemic to defraud innocent people, with scams ranging from telephone and text messages around fines for leaving the house, right through to phishing emails and spoof websites.

Current wide-spread coronavirus scams include fake tax refund emails from the HMRC or Government, texts from the police and government suggesting an individual has been fined for leaving the house too many times and even fake emails from Tesco offering vouchers for people struggling financially due to the pandemic.

Over £2,360,000 has already been lost by innocent people to coronavirus-related scams in the past couple of months, with thousands of people falling victim to the cruel trickery used by criminals.

Action Fraud have put together these top-tips to help people stay safe from being unfairly defrauded:

  • Do not give any personal information (name, address, bank details, email or phone number) to organisations or people before verifying their credentials.
  • Always question unsolicited calls, texts or emails requesting your personal or financial information. Instead, contact the company directly using a known email or phone number.
  • Make sure your computer has up-to-date anti-virus software and a firewall installed. 
  • Many frauds start with a phishing email. Remember that banks and financial institutions will not send you an email asking you to click on a link and confirm your bank details or otherwise. Do not trust such emails, even if they look genuine.
  • Never automatically click on a link in an unexpected email or text.
  • Remember, email addresses and phone numbers can be spoofed, so don’t use those as a means to verify that a message or call is authentic.
  • The best way to get in touch with a company is to use a known email or phone number, such as the one on the back of your bank card.
  • Be extremely wary of post, phone calls or emails offering deals out of the blue. If an offer seems too good to be true, it probably is. 


Find out more about types of fraud, how to prevent it and how to report it, on the Action Fraud website here:  


Advice to support family life during lockdown

Over the past few weeks, the coronavirus (COVID-19) crisis has brought a lot of sudden changes for families with children.


Parenting can be very rewarding. However, in these uncertain and challenging times you may be feeling stressed as you try to balance work, childcare and self-care while dealing with worries – both your children’s and your own.


In recognition of this, we have put together some of the best reliable and free sources of information and advice to help you and your family to cope under lockdown.


Please click here to view the information poster.

Alzheimer’s Society support during lockdown

Staff from the Alzheimer’s Society in Hull and East Riding are working hard from home to continue providing information, advice or support around living with/supporting someone with dementia.


People can access this support by phone (01482) 211 255 or email

(Please note the phone will go to answerphone, but the team are picking up messages throughout the day and will call back.)

Dementia toolkit for Coronavirus volunteers

The Alzheimer’s Society has also created a toolkit for volunteers supporting the coronavirus response.

It is important that those offering their time to help vulnerable people within their communities are more aware of what it is like to live with dementia, so they can better support those living with the condition.


The toolkit included top for a volunteer to follow, including; learning a little more about the condition, communicating effectively and where to signpost to for specialist support.  


To access the toolkit, please click here.



Domestic Violence Campaign

Police and Crime Commissioner (PCC) for Humberside, Keith Hunter, has launched a social media campaign to raise awareness of the support services available for those affected by Domestic Abuse. The campaign message is:


“Can’t Wait For This To Be Over – Lockdown is no excuse for abuse”


During the Covid-19 lockdown, the risks of domestic abuse are heightened and with many support services having to review their ways of working, it is important to reinforce the message that all of them are still operating, ready to hear from those affected and can help.


Keith Hunter said, In the current COVID-19 lockdown, people affected by Domestic Abuse may be at further risk due to being in constant close proximity with their abuser. We know that there is a clear escalation of risk at this time and the lockdown could also influence new instances of Domestic Abuse where there were none previously as relationships come under strain. If anyone is affected or at risk, it is important to raise awareness that support is available and continuing to operate.”


The campaign will run for four weeks with sponsored messages on Facebook, Twitter and Instagram and a webpage which provides contact details for all support services across Hull, East Yorkshire and Northern Lincolnshire.


Please support this campaign by sharing the information poster (Please click here to download) via your social media channels and websites.



Fuel Poverty during Covid-19

Before the Covid-19 crisis, around four million UK households were estimated to be living in fuel poverty, unable to afford energy needed to stay warm, safe and healthy at home.

With the current lockdown increasing household energy consumption, yet in some cases decreasing household incomes, the issue of fuel poverty is likely to become even more prevalent over the coming weeks.


To assist, the Chartered Institute of Housing has created a short fact sheet for anyone experiencing fuel poverty during the Covid-19 crisis. This useful tool includes a number of links for people to access more specific help and information to assist them during these difficult times.


Please support us by sharing this poster (Please click here to download) online, to ensure it reaches as many homes as possible.   


Nurses support intensive care families during Covid-19 outbreak
A new nursing team has been created at Hull Royal Infirmary and Castle Hill Hospital to support families unable to visit their loved ones in Intensive Care during the COVID-19 outbreak.

Hull University Teaching Hospitals NHS Trust (HUTH) has set up the special nursing team, working seven days a week, to act as the link between families and clinical staff working in its five Intensive Care Units.

Members of the team update families following doctors’ rounds every day and act as a liaison for families, on hand to answer any questions relatives may have while their loved one is being cared for by the critical care team.

Click here to read the full story.

#CovidCommunityHereos Campaign
In recognition of the amazing work-taking place within communities across Hull and the East Riding we have launched a new campaign called #CovidCommunityHereos to celebrate and thank those people who are going above and beyond to help make a difference during the Covid-19 pandemic.

If you know someone who has made a positive difference to their local community, or you have been helped by someone and you would like to say thank you, please let us know

Hull residents, please email:

East Riding residents, please email:

Please click here to view the campaign artwork.

Supporting our community groups and charities

As this newsletter reaches lots of our amazing community groups and charities, who are working especially hard at the moment, we wanted to offer a space to include requests from local groups for assistance or donations, or equally advertise any offers of help you may be able to give to other groups and charities.

If you wish to include something in this section in future newsletters, please contact 

Bundles of Joy Charity – making a difference to local babies, children and families.

Request: Donations of toiletries and arts and craft items

What do Bundles of Joy do? Through the generosity of fantastic pre-loved and new donations received from the public, Bundles of Joy make up literal “Bundles of Joy” of baby and children essentials to help at a time in need.

They receive referrals from health professionals, social care teams, children’s centres and other charities and agencies that have identified a family in need across the East Riding, Beverley and Hull area. Such families and children will be in severe crisis or poverty or those who are affected by illness or domestic abuse.

The charity are currently in need of donations of baby, children and adult toiletries as well as arts and craft items such as pens and colouring books for children. Please help to spread the message and make a donation if you are able to.

To donate, contact to arrange a drop off.

Beverley Puppet Festival

Request: Support in promoting the festival to the wider public.

Beverley Puppet Festival is back! (But not as you know it.) As Covid-19 wreaks havoc to live events everywhere, the biennial Festival is taking a new look. 


Thanks to the magic of the internet, audiences of all ages can still access high-quality puppetry action from Monday 18 May – Sunday 12 July.


Three free workshops will also be released each week via the festival website and social media channels. The current theme is ‘Back to Nature’ and puppeteers are creating video activities sourcing simple materials from everyday items.



Facebook/Twitter/Instagram @bevpuppetfest


Download the new festival app and share your creations in the biggest online puppet gathering ever!


Beverley Puppet Festival 2020 is supported by Arts Council England, East Riding of Yorkshire Council and Molescroft Parish Council. 


Please stay home, stay safe, and keep smiling.

Best Wishes

NHS East Riding of Yorkshire Clinical Commissioning Group

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